Refund policy

Order Cancellation Policy

You have the option to cancel your order and obtain a refund before it is dispatched. After it has been shipped, please await its arrival and then initiate the return process.

Exchanges & Returns

Your satisfaction with your purchase is our priority. Most items in their original condition can be returned within 30 business days after delivery.

1. Contact our Customer Service team to initiate a return and provide information regarding the item(s) and the reason for the return.
2. Once you receive instructions from us, carefully pack the item(s) in their original packaging.
3. Return the item(s) according to the provided instructions. We will send you the return address and shipping details once your return request is approved. (Please note: Returns that are not authorized will not be accepted).
4. We typically process returns within 5 business days of receiving your returned package.

Conditions for Returns

You have 30 business days from the date of delivery to assess if an item meets your needs. Please reach out to us within this period for returns or exchanges.

To qualify for a return, the item must remain unused and in its original packaging, along with a receipt or proof of purchase.

Do not send your item back to the manufacturer.

Charges for Returns

If the return is a result of our error (for instance, if you received an incorrect or defective item), we will offer a complete refund.

If the return is based on the buyer's choice (such as dissatisfaction with the product or incorrect size selected), a full refund will still be provided.

No restocking fee will be imposed for any returns.

Refunds (if applicable)

After we receive and review your return, you will be notified via email about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days.

Missing or Delayed Refunds (if applicable)

If your refund hasn't arrived, start by checking your bank account. Then, reach out to your credit card provider, as processing times can vary.

If the problem persists, please contact your bank. For further assistance, email us at Support@IceLoo.shop.

Sale Items (if applicable)

Only products purchased at full price qualify for refunds; items bought on sale are not eligible for refunds.

Product Exchanges (if applicable)

We will only process exchanges for items that are defective or damaged. To begin an exchange for the same product, please email us at Support@IceLoo.shop.

Shipping times for exchanged items may vary by location.

Address for Returns

To start a return, please contact us at Support@IceLoo.shop. We will provide you with a return shipping address upon approval; returns sent without prior authorization will not be accepted.

We are eager to assist you. Feel free to reach out at:

Email: Support@IceLoo.shop